Welcome to Episode 5 of  The Fabricator’s Edge, taking a look at why Procurement Needs a Seat at the Comms Table

This week’s episode dives deep into a common frustration in supply chain and procurement teams—communications. Or rather, the lack of it. We explore why procurement is often sidelined when it comes to customer communications and what that costs businesses in terms of credibility, efficiency, and trust.

You’ll hear real talk about the disconnect between what operations teams know (stock availability, order timelines, risks) and what’s actually shared with customers. We look at how siloed communication strategies can damage service levels and what procurement professionals can do to close the loop.

💡 Highlights from the episode:

• Why procurement is the last to know when customers are updated

• The risks of poor communication between sales, operations, and the supply chain

• How to reposition procurement as a proactive source of insight

• Real examples of manufacturing teams finding out from customers that the stock is delayed

• Tips for improving internal and external messaging across the chain

If your team is facing repeated customer escalations, misaligned messaging, or constant firefighting, this episode is for you.

Listen Now to Episode 5

The Fabricator’s Edge is available now on Spotify or Apple Podcasts. Tune in for practical insights, real factory-floor examples, and expert conversations designed to help you think smarter about your supply chain choices. Or you can click to listen right here:

Brought to you by Dutton Engineering

With over 35 years of experience delivering precision sheet metal solutions for complex sectors, Dutton Engineering is proud to support forward-thinking procurement teams across the UK and beyond. Our services include:

• 24/7 custom fabrication

• ISO1090 MIG/TIG coded welding

• Laser & waterjet cutting

• 3D printing with Markforged technology

• Integrated CAD/CAM and digital production systems

Looking to cut carbon, not corners? Let’s talk.